Baseline - Accommodation Operations

Flawless stays begin with expert coordination. 

For Individuals: 

This Baseline is designed for front office managers, duty managers, executive housekeepers, and rooms division leaders. It evaluates your knowledge of guestroom operations, service standards, and departmental leadership. 

Your Baseline Certificate and results dashboard will give you confidence in your capabilities—and clarity on how to move into more senior roles. 

For Hotel Groups: 

Ensure consistent performance across your accommodation teams. This Baseline is ideal for recruiting and developing leaders in housekeeping, front office, and guest services. 

Ideal for front office managers, executive housekeepers, rooms division leaders, housekeeping supervisors, and duty managers.